Any WordPress installation consists of WordPress Core, a theme, and, usually, some plugins. Unfortunately sometimes these aspects conflict with each other, therefore it is needed to test if your problem still exists in a controlled environment. The fastest way to rule out conflicts is to deactivate all non-Molongui plugins and switch to a standard theme like Twenty Fifteen. If this resolves the issue, you have a conflict and should activate one plugin at a time until you locate the conflict. Finally, after all plugins are active, switch to your theme. This will narrow down the conflict to a specific plugin or a theme conflict. The steps below will walk you through the process.
- Deactivate all plugins.
- Switch to an unaltered default WordPress theme like Twenty Fifteen.
- Reproduce the issue you were experiencing. If the issue occurs, this means our plugin is not causing the unexpected behavior. Click here for advice. If the issue does not occur, continue to the next step.
- Activate only the Molongui or Molongui Premium plugin.
- Reproduce the issue you were experiencing. If the issue occurs, the issue is caused by our plugin. Click here for advice. If not, continue.
- Activate one of the previously active plugins. If the issue is related to specific plugin feature, activate this plugin before other plugins.
- Reproduce the issue you were experiencing. If the issue occurs, Molongui plugin conflicts with the plugin you just activated. Click here for advice. If not, repeat the steps to activate the next inactive plugin until are plugins are active and then continue.
- Activate your preferred theme (or the parent theme, if using a child theme).
- Reproduce the issue you were experiencing. If the issue occurs, Molongui plugin conflicts with your preferred theme. Click here for advice. If not and you have a child theme, repeat the steps to enable and test the child theme.
Issue happens with no plugins & default theme
As much as we’d love to help, the issue is not caused by our plugin. This may be a WordPress issue, a conflict with your specific setup or something related to your server or webhost. Opening a topic in the WordPress support forums may help point you in the right direction.
Issue when only Molongui plugin is active
Please file a bug report for our development team.
Plugin or theme conflict
Please file a bug report for our development team. As the issue is a conflict with another plugin or theme, we highly recommend reporting the issue to the development or support team of the other plugin or theme. Having both teams work on the issue is a benefit to you.
Will I lose my settings?
Molongui settings are stored in the database and are saved when you deactivate Molongui plugins. Deactivating other plugins or changing themes should not cause you to lose any settings, however, we cannot guarantee it. For the health and safety of your site, we recommend making a complete backup of your website. This simply provides you with a safety net in the event something doesn’t reset correctly.
Why can’t I just deactivate the Molongui plugin?
If you’re reading these steps, something has already failed within Molongui so deactivating Molongui plugins won’t provide the full picture. Our development team must be able to reproduce the issue in order to provide an accurate solution.
I can’t do this on a live site
The Health Check & Troubleshooting plugin allows you to run a conflict check without affecting normal visitors to your site. However, we understand if you wouldn’t want to deactivate your plugins and switch themes on a production site, so it may be preferable that you set up a staging environment for your tests.
Some popular web hosts offer quick setups for a staging site so please contact your web host for assistance. If your web host does not offer staging sites, this article will help you create a staging site.